FAQ

Frequently Asked Questions

Have a question? We've answered the most common ones below. If you need further help, don't hesitate to reach out — we're always happy to assist.

Q1: How long does shipping take?

We process orders within 1–2 business days. Once your order is shipped, delivery typically takes 6–8 business days, for a total estimated delivery time of 7–10 business days within the United States. You'll receive a tracking email as soon as your order is on its way.

Q2: Do you offer free shipping?

Yes — all orders ship free within the United States, with no minimum order value and no fees added at checkout.

Q3: How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your delivery on our Track Your Order page or directly on the carrier's website.

Q4: What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in original condition. Defective or incorrect items are returned at no cost to you. Change-of-mind returns require the customer to cover return shipping. Visit our Refund & Return Policy for full details.

Q5: When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 7 business days. The funds will be returned to your original payment method. Processing times may vary by bank.

Q6: Can I cancel or change my order?

We offer a 24-hour cancellation window from the time your order is placed. Contact us immediately at info@rootdhomedecor.com and we'll do our best to accommodate your request before the order is processed.

Q7: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Q8: Where is Rootd Home Decor located?

Rootd Home Decor is a trade name of Intra Scale LLC, a Wyoming-registered limited liability company. Our registered business address is 30 N Gould St Ste R, Sheridan, WY 82801, United States. We are an online-only store, which allows us to offer a wide range of home decor products with fast, free shipping nationwide.

Q9: Do you ship internationally?

At this time, we ship exclusively within the United States.

Q10: How do I contact customer support?

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM EST. You can reach us at info@rootdhomedecor.com or by phone at +1 (307) 430-1124. We aim to respond within 1–2 business days.

Store Name: Rootd Home Decor
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@rootdhomedecor.com
Phone: +1 (307) 430-1124
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST